Refund and Replacement Policy
Ebooks and printables
- If a file is broken, won't open, or you received the wrong file, tell us within 7 days of buying. We'll send the right file, or refund you in full if we can't fix it.
- Ebooks and printables download instantly, so we don't refund a change of mind.
Merch (shirts, hoodies, tote bags)
- Every piece is printed to order. If it arrives damaged, misprinted, or in a different size or colour from your order, contact us within 14 days of receiving it, with a photo. We'll send a free replacement or refund you.
- We can't take returns for a change of mind or a wrongly chosen size, because each piece is printed just for you. Please check the size before buying.
How to claim
- Send us a message through the Contact page with the email you bought with and the product name. We reply within 2 working days.
- Refunds go back to the original payment method through Stripe and usually arrive in 5 to 10 working days.
This policy is a translation. If the Malay and English versions differ, the Malay version applies.